Kandhal Agro Farms

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Terms and Conditions

Terms & Conditions

Welcome to Kandhal Agro Farms. By accessing or using our website www.kandhalagrofarms.com, you agree to be bound by the following Terms & Conditions. Please read them carefully.

1. General

These Terms govern your use of our website and the purchase of products from Kandhal Agro Farms. By using our website, you accept these terms in full.

2. Products & Services

We specialize in:

Exotic fruit plants
Fresh fruits
Agricultural products

All products are subject to availability. We reserve the right to modify or discontinue any product without prior notice.

3. Pricing & Payments

All prices are listed in INR (₹) and may change without notice.
Full payment must be made before order dispatch.
We reserve the right to cancel any order due to pricing errors.

4. Order Acceptance

Orders are confirmed only after successful payment.
We reserve the right to refuse or cancel any order at our discretion.
In case of cancellation, a full refund will be processed.

5. Shipping & Delivery

Delivery timelines are approximate and may vary due to weather, location, or logistics.
Live plants are sensitive products; slight variations in size, shape, or condition may occur.
We are not responsible for delays caused by courier services.

6. Returns & Refunds

Due to the perishable nature of plants and fruits, returns may not be accepted.
Refunds or replacements may be provided only in case of:
- Damaged products (with proof within 24 hours of delivery)
- Wrong product delivered

7. User Responsibilities

You agree not to:

Misuse the website
Provide false information
Engage in fraudulent transactions
Attempt to harm or disrupt the website

8. Intellectual Property

All content on this website (logo, images, text, branding) is the property of Kandhal Agro Farms and cannot be copied or used without permission.

9. Limitation of Liability

We strive to provide accurate information, but we do not guarantee:

Complete accuracy of product descriptions
Continuous website availability

Kandhal Agro Farms shall not be liable for any indirect or consequential damages arising from the use of our website or products.

10. Farming Disclaimer

Plants and farming outcomes depend on multiple factors such as climate, soil, and care. We do not guarantee yield, growth, or survival of plants after delivery.

11. Governing Law

These Terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Ludhiana, Punjab. ()

12. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page.

13. Contact Information

Kandhal Agro Farms
Village Issewal, Ludhiana, Punjab, India
📞 +91-95018-03330

By using our website, you agree to these Terms & Conditions.

Return and Refund Policy

Refund & Return Policy

At Kandhal Agro Farms, we deal in live plants and fresh produce, which are perishable and sensitive in nature. Please read our policy carefully before placing an order.

1. Nature of Products

Our products include live plants and fresh fruits.
These are perishable items, and therefore standard return policies do not apply.

2. No Return Policy

We do not accept returns on plants and fresh produce.
Minor variations in size, color, or appearance are natural and not considered defects.

3. Eligible Refund / Replacement Cases

We offer refund or replacement only in the following situations:

Product received is damaged during transit
Wrong product delivered
Product is dead or spoiled on arrival

4. Complaint Timeframe

Any issue must be reported within 24 hours of delivery
Complaints after this period may not be accepted

5. Proof Requirement

To process your request, you must provide:

Clear photos or videos of the product
Order ID and details

6. Refund Process

Once approved, refunds will be processed to the original payment method
Processing time: 5–10 working days

7. Non-Refundable Cases

Refunds will not be provided in the following cases:

Incorrect address provided
Recipient unavailable at delivery
Improper handling after delivery
Delay caused by courier beyond our control
Natural plant stress due to transit

8. Cancellation Policy

Orders can be cancelled only before dispatch
Once shipped, cancellation is not possible

9. Contact Us

📞 +91-95018-03330
📍 Kandhal Agro Farms, Village Issewal, Ludhiana, Punjab

By placing an order, you agree to this Refund Policy.